Real-time transcription, sentiment analysis, intent detection, and automated QA scoring on 100% of your calls — not a 2% sample. Turn your phone channel into your richest source of customer intelligence.
Works with all VAAMI calls · Export to any BI tool · 90-day free retention
Voice Intelligence isn't a single metric — it's a stacked analytical framework that transforms raw call audio into structured, actionable data your whole business can use.
Every call is automatically transcribed word-by-word in real time. Speaker diarisation separates agent and customer voices with >98% accuracy. The transcript is immediately searchable, shareable, and CRM-linked.
VAAMI tracks caller sentiment on a continuous arc throughout the call — not just a final score. See exactly where caller satisfaction rises or falls, which topics trigger frustration, and whether the call ends positively.
Within the first two exchanges, VAAMI classifies caller intent with >92% accuracy — booking, billing, support, complaint, general enquiry, churn risk. Use it to route in real time and analyse trends over time.
Replace manual QA sampling with 100% call coverage. VAAMI evaluates every call against your quality rubric — greeting, empathy, resolution, compliance checks, prohibited language — and produces a structured score.
Calls tell you things surveys and web analytics never will. VAAMI surfaces the signals that predict revenue outcomes — before they show up in your P&L.
Know which calls result in bookings, sales, or resolutions. VAAMI tags conversion outcomes automatically and surfaces the conversation patterns that drive them.
Natural language signals — 'thinking of cancelling', 'competitor offers', 'not happy' — are flagged in real time. Your team can intervene before the churn decision is made.
Compare agent metrics across your team — handle time, first-call resolution, sentiment impact, and QA scores — to identify coaching opportunities and top performers.
Search across thousands of call transcripts by concept, not just exact keyword. Find every call where a customer mentioned a competitor or asked about pricing — regardless of how they phrased it.
Every call ends with an AI-generated summary: what was discussed, what was agreed, what follow-up is required. Written directly to your CRM, no manual notes needed.
AI groups your calls by topic automatically — surfacing emerging issues, common questions, and under-served needs you'd never spot in a manual sample.
VAAMI doesn't create another dashboard nobody checks. Call intelligence flows directly into your CRM, your BI tool, and your team's workflow — automatically, after every call.
Intelligence without risk. VAAMI redacts sensitive data before it reaches your transcript, stores recordings in encrypted, geo-fenced infrastructure, and gives you full control over retention and access.
Yes. Voice Intelligence applies to every call handled by VAAMI — whether it's an inbound AI receptionist call, an outbound campaign, or a hybrid AI+human conversation where the AI hands off to a live agent. All calls are automatically transcribed, scored, and analysed.
VAAMI uses a fine-tuned speech-to-text model optimised for telephony audio (8kHz bandwidth, background noise, accents). Word error rate (WER) across our production call corpus is under 6% — industry-leading for real-time telephony transcription. Accuracy improves further when you provide domain-specific vocabulary (product names, medical terms, etc.).
Absolutely. The QA rubric builder lets you define weighted criteria — for example, 'Did the agent confirm the caller's name?' (5%), 'Was the required disclosure read?' (20%), 'Did the call end positively?' (15%). You can have multiple rubrics for different call types and teams.
VAAMI retains full transcripts and recordings for the duration of your plan (Standard: 90 days, Pro: 1 year, Enterprise: custom retention up to 7 years). Semantic search covers your entire retained corpus — you can search across millions of calls instantly.
Sentiment models are trained separately for each of the 18 languages in our primary tier (English, Spanish, French, German, Portuguese, Mandarin, Japanese, and more). For the remaining languages, we apply a translation-based approach which is accurate to within 8% of native-language performance.
Yes. VAAMI has native connectors for Tableau, Looker, Power BI, and Google Data Studio. You can also export to S3 or BigQuery on a scheduled basis, or access the raw data via our analytics API for custom dashboards.
Voice Intelligence is included on all VAAMI plans. Every call you handle through VAAMI is automatically transcribed, scored, and analysed — from your very first call.
Included on all plans · No setup required · Works on day one