75%
of trade business calls go unanswered
Your engineers are on-site, under sinks, on rooftops. The office isn't staffed. Every unanswered call is a potential customer who calls the next company on Google.
Home Services & Trades
Every job call answered.
Even when you're on the tools.
VAAMI books jobs, dispatches emergency callouts, and handles customer enquiries while your engineers are on-site — so you never lose a job to voicemail.
- 75% of calls arrive when your team is on-site
- Emergency callout dispatch via SMS in under 30 seconds
- Integrates with ServiceTitan, Jobber, Housecall Pro
- After-hours and bank holiday coverage included
75%
Of calls arrive while the team is on-site
2.1×
More jobs booked vs. voicemail-only businesses
<30s
Emergency callout alert to on-call engineer
24/7
Coverage including bank holidays
The problem
Tradespeople lose jobs to voicemail every single day.
Home services is a phone-first industry. When a homeowner has a burst pipe or a broken boiler, they call — and the first business to answer almost always gets the job. But your team is always on-site when the phone rings.
£850
average value of a first-time boiler service call
A single boiler replacement job, annual service contract, or bathroom renovation can be worth thousands over the customer lifetime. Losing that call to voicemail is expensive.
67%
of callers won't leave a voicemail and won't call back
Homeowners with urgent needs move on immediately. If your competitor answers and books the job in three minutes, you never get a second chance to win it.
What VAAMI handles
Six workflows that keep your job board full.
New job booking & scheduling
Homeowners describe the job and VAAMI books it into the next available engineer slot — collecting property type, issue description, urgency, and access details. The engineer gets a full briefing before they arrive.
Emergency callout dispatch
Burst pipe, no heating in winter, electrical fault — VAAMI identifies emergency signals, confirms the address, and triggers an immediate SMS to your on-call engineer with job details. Response time tracked from first call.
Engineer routing & rescheduling
Customers calling to reschedule or confirm today's appointment are handled automatically — VAAMI checks the engineer's live schedule and offers the next available slot without involving your office.
Quote request qualification
Prospective customers requesting quotes are asked the qualifying questions your team needs: job type, property size, access constraints, preferred timeline. Qualified leads are sent to your estimator with full notes.
Maintenance contract renewals
Outbound reminder calls to customers whose annual boiler service, HVAC maintenance, or pest control contract is due for renewal. VAAMI books the appointment and updates your service management system in real time.
After-hours & bank holiday coverage
Emergencies don't respect working hours. VAAMI handles calls outside your office hours — booking urgent jobs directly into on-call engineer schedules and taking detailed messages for non-urgent work the next morning.
Integrates with your job management system
ServiceTitanJobberHousecall ProSimproTradifyFieldPulseWorkWaveGoogle CalendarMicrosoft OutlookXero
FAQ
Common questions from trade business owners.
Can VAAMI integrate with our job management software?
Yes. VAAMI has native integrations with leading field service management platforms including ServiceTitan, Jobber, Housecall Pro, Simpro, and Tradify. It reads live engineer availability, writes new job bookings back to your system, and updates job status fields when customers call to reschedule or cancel — creating a seamless workflow without manual data entry.
How does VAAMI handle emergency callout calls at 2am?
VAAMI is always on. For emergency callouts, you configure an urgency detection ruleset during onboarding — keywords and phrases that trigger immediate escalation. When an emergency is detected, VAAMI captures the address and issue details, sends an SMS to your on-call engineer with a direct callback link, and assures the customer that someone will be in contact within your stated SLA window.
Can it book jobs for multiple trade types across one business?
Yes. Multi-trade businesses — building companies offering plumbing, electrical, and roofing, for example — can configure VAAMI with separate trade-specific flows. The AI identifies the trade type from the caller's description, routes to the correct engineer availability pool, and collects trade-specific qualifying questions. All managed from a single account.
How does VAAMI handle callers who aren't sure what the problem is?
This is common in home services. VAAMI uses a structured diagnostic conversation — asking about symptoms rather than trade categories — to identify the most likely trade required. For ambiguous cases (e.g. a caller reporting 'damp'), it books a survey slot and flags the job for a multi-trade assessment. The AI is trained to never let an uncertain caller go unbooked.
Does VAAMI work for large franchise or multi-location trade businesses?
Yes. Enterprise and franchise accounts can configure VAAMI with postcode-based routing — calls are answered centrally but booked into the correct regional engineer team based on the customer's address. Each region has its own availability feed, pricing rules, and engineer roster. Performance analytics are available per-region and rolled up to the group level.
Never miss another job
Your next job is calling right now. Is anyone picking up?
Connect your job management system and VAAMI starts booking jobs in under an hour — even when your whole team is on-site.
14-day free trial · No credit card · Works with Jobber & ServiceTitan