Terms of Service

1. Eligibility and Registration

You must be at least 18 years old and capable of entering into a legally binding contract to use the Services. By registering, you confirm that all information you provide is accurate and complete. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. Notify us immediately at [email protected] if you suspect any unauthorised use.

2. Permitted Use

You may use the Services solely for lawful business purposes in accordance with these Terms. You agree not to:

• Use the Services to make fraudulent, harassing, misleading, or unsolicited calls.
• Impersonate any person or entity, or falsely represent your identity or affiliation.
• Violate any applicable telephone, telemarketing, spam, or consumer protection laws.
• Attempt to reverse-engineer, decompile, or extract the source code of any part of the Services.
• Use the Services to transmit malware, viruses, or any other harmful code.
• Resell, sublicence, or commercially exploit the Services without our prior written consent.
• Interfere with or disrupt the integrity or performance of the Services or third-party systems.

We reserve the right to suspend or terminate your account immediately if we determine, at our sole discretion, that you have violated these restrictions.

3. User Responsibility for Communications

You are solely responsible for all calls, messages, and interactions initiated through your account. You represent and warrant that you have obtained all necessary consents from call recipients as required by applicable law. EmpowerX Labs is not liable for any claims, damages, or penalties arising from communications made through your account, including any violations of telecoms, consumer protection, or privacy regulations.

4. Payments and Billing

Access to paid features requires payment of applicable fees as described at the time of purchase or subscription. All fees are due in advance and are non-refundable except as expressly stated in our Refund Policy below. We reserve the right to modify pricing at any time with reasonable notice. Continued use of the Services after a price change constitutes acceptance of the new pricing.

5. Refund Policy

Refunds are available only where the Services were not delivered due to a fault on our part. Any refund request must be submitted within 7 days of the relevant billing date by emailing [email protected]. Refunds are not available for issues caused by factors outside our reasonable control, user error, or non-compliance with these Terms. We will assess each request on its merits and inform you of the outcome within 10 business days.

6. Intellectual Property

The Services, including all software, models, interfaces, content, and documentation, are and remain the exclusive property of EmpowerX Labs and its licensors. Nothing in these Terms transfers any ownership or intellectual property rights to you. You are granted a limited, non-exclusive, non-transferable licence to access and use the Services for your internal business purposes during your subscription term. Any feedback, suggestions, or ideas you share with us may be used by us without restriction or compensation to you.

7. Your Data

You retain ownership of all data you upload, configure, or generate through your use of the Services (“Customer Data”). By using the Services, you grant EmpowerX Labs a limited licence to process your Customer Data solely as necessary to deliver and improve the Services. We will handle your data in accordance with our Privacy Policy. You are responsible for ensuring that your Customer Data does not infringe any third-party rights.

8. Disclaimer of Warranties

The Services are provided “as is” and “as available” without warranties of any kind, express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, accuracy, reliability, or non-infringement. We do not warrant that the Services will be uninterrupted, error-free, or free from harmful components. Your use of the Services is at your own risk.

9. Limitation of Liability

To the fullest extent permitted by applicable law, EmpowerX Labs and its directors, employees, and affiliates shall not be liable for any indirect, incidental, special, consequential, or punitive damages — including loss of profits, data, goodwill, or business opportunities — arising out of or in connection with these Terms or your use of the Services, even if we have been advised of the possibility of such damages. Our total aggregate liability to you for any claims under these Terms shall not exceed the total fees paid by you to us in the three months preceding the claim.

10. Indemnification

You agree to indemnify, defend, and hold harmless EmpowerX Labs and its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of or relating to: (a) your use of the Services in violation of these Terms; (b) your Customer Data; (c) any communications made through your account; or (d) your violation of any applicable law or third-party rights.

11. Third-Party Services and Links

The Services may integrate with or link to third-party platforms (CRMs, calendars, telephony providers). Such integrations are provided for convenience; EmpowerX Labs does not control, endorse, or assume responsibility for third-party services. Your use of third-party services is governed by their respective terms and privacy policies.

12. Suspension and Termination

We may suspend or terminate your access to the Services at any time, with or without notice, if we believe you have violated these Terms or if required by law. You may terminate your account at any time by contacting us. Upon termination, your licence to use the Services ends immediately. Provisions that by their nature should survive termination (including Sections 3, 6, 8, 9, 10, and 13) will continue to apply.

13. Governing Law and Disputes

These Terms are governed by the laws of India. Any disputes arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts located in the jurisdiction where EmpowerX Labs is registered. You agree to attempt to resolve any dispute informally by contacting us first before initiating formal proceedings.

14. Amendments

We may update these Terms at any time. The updated version will be posted on this page with a revised “Last updated” date. Your continued use of the Services after any changes constitutes your acceptance of the new Terms. We encourage you to review this page periodically.

15. Contact Us

If you have any questions about these Terms, please contact us: