85%
of callers who reach voicemail never call back
They find another practice within minutes. Your front-desk team never knows the opportunity existed.
Healthcare & Dental
Every patient call answered.
Every appointment filled.
VAAMI's AI receptionist answers every inbound call in under one ring — booking appointments, routing prescription requests, answering insurance questions, and triaging after-hours emergencies across every location.
- Secure · Encrypted · Audit logged
- Integrates with OpenDental, Epic, Athenahealth
- After-hours triage with clinical escalation logic
- Reminder calls that cut no-shows by 35%
68%
Calls fully resolved by AI
35%
Fewer no-shows with reminders
<1 ring
Answer time across all locations
$1,400
Average revenue per missed patient call
The problem
Your phones cost you more than you realise.
Healthcare practices run on appointments. Every missed call, every caller left on hold, every after-hours enquiry that hits voicemail is a patient who books elsewhere — often permanently.
40%
of patient calls arrive after office hours
Evenings and weekends are when patients have time to call. Without coverage, those calls are invisible revenue loss.
3–5 hrs
per day spent by staff on phone admin
Booking, rescheduling, insurance queries, prescription requests — routine calls consuming skilled clinical admin time.
What VAAMI handles
Six workflows. One AI that never calls in sick.
Appointment booking & rescheduling
New and returning patients book, reschedule or cancel appointments while on the call. VAAMI checks real-time provider availability across multiple clinicians and locations — no double-booking, no hold time.
Appointment reminder calls
Automated outbound reminders 48 and 24 hours before every appointment. The patient confirms, reschedules, or cancels — and your calendar updates instantly. Reduces no-shows by up to 35%.
After-hours triage & escalation
VAAMI handles out-of-hours calls with a clinical decision tree: routine queries get a callback scheduled; urgent symptoms are escalated to your on-call clinician immediately via SMS or phone transfer.
Prescription refill routing
Patients requesting refills are verified by name and date of birth, the prescription details captured, and the request routed to the correct prescribing clinician for review — fully logged for audit.
Insurance & billing queries
VAAMI answers common insurance and co-pay questions using your practice's billing policy knowledge base. Complex billing disputes are routed to your billing team with a call transcript.
Multi-location call routing
Callers asking for a specific branch, provider, or service are automatically routed to the correct location. After-hours calls fall through to a central AI handler that covers every site.
Data protection
Patient data protection built in from day one.
Healthcare requires the highest level of care for patient data. VAAMI was built security-first — encryption, access controls, and audit logging are standard on every account, not add-ons.
Data encrypted at restEncrypted in transitAudit trailAccess controlsData deletion on request
Sensitive data handling
Patient names, dates of birth, and other sensitive identifiers are handled with strict access controls and are never shared outside your configured integrations.
Encrypted call recording
All call recordings are encrypted at rest and in transit. Access is restricted to authorised team members only.
Minimum data collection
VAAMI requests and retains only the minimum patient information required to complete each interaction.
Full audit trail
Every call event — access, export, playback, deletion — is logged and available for your review at any time.
Works with your practice management system
OpenDentalDentrixEaglesoftEpicAthenahealthKareoDrChronoClinikoGoogle CalendarMicrosoft Outlook
FAQ
Common questions from practice managers.
How does VAAMI protect patient data?
Patient data handled through VAAMI is encrypted in transit and at rest. Call transcripts are stored securely and access is restricted to authorised users only. Call data is never used to train AI models without your explicit consent, and you control retention periods for all recordings and transcripts.
Can VAAMI access our patient management system?
VAAMI integrates with leading practice management systems including OpenDental, Dentrix, Eaglesoft, Epic, Athenahealth, and Kareo via secure API. This allows real-time appointment availability checking and booking confirmation to write back to your PMS without manual staff involvement.
What happens when a patient describes urgent symptoms?
VAAMI uses a clinical escalation decision tree that you configure during onboarding. Symptoms matching your defined criteria — chest pain, difficulty breathing, severe pain — trigger an immediate warm transfer to your on-call clinician or an instruction to dial 999/911. Non-urgent out-of-hours calls are captured and scheduled for the next available slot.
Can patients speak to a real person if they prefer?
Absolutely. At any point in the call, a patient can say 'speak to a person' or press 0, and VAAMI will transfer them to your front desk. During out-of-hours periods, the transfer goes to your on-call line or, if unavailable, captures a callback request with the patient's name and reason.
Does VAAMI work across multiple practice locations?
Yes. VAAMI supports multi-location practice groups with a single configuration that knows which providers work at which locations, each location's hours, and how to route location-specific queries. Enterprise accounts can manage dozens of locations from one dashboard.
Get started
Your patients deserve better than voicemail.
Most practices go live in under an hour. Onboarding support and PMS integration included.
No credit card required · Onboarding support included · Live in under 60 minutes