Support
We're here to help
Reach our team by email or phone, browse the API docs, or book a live demo. We typically respond within one business day.
Email support
Send us a detailed message and we'll get back to you within one business day.
Send an emailCall us
Speak directly with a member of our team for urgent issues or setup help.
+91 9113645197
Call nowAPI documentation
Full reference for our REST and WebSocket APIs — endpoints, auth, and code examples.
app.vaami.ai/api-docs
Open API docsCommon topics
The most frequent questions our team helps with.
Getting started
- Connecting your phone number to VAAMI
- Setting up your first AI voice agent
- Uploading a knowledge base
- Integrating with your CRM or calendar
Agent configuration
- Customising voice, tone, and language
- Building conversation flows and scripts
- Setting escalation and transfer rules
- Enabling multilingual support
Billing & account
- Understanding usage-based pricing
- Upgrading or downgrading your plan
- Downloading invoices and receipts
- Cancelling or pausing your subscription
Troubleshooting
- Agent not answering calls
- Integration sync errors
- Audio quality issues
- Call recordings not appearing
Response times
When to expect a reply
CriticalService down or no calls being handled2 hours
HighCore feature broken, workaround not available4 hours
NormalFeature degraded or configuration help needed1 business day
LowGeneral questions, feedback, feature requests2 business days
Business hours: Mon–Fri, 9 am–6 pm IST. Critical issues are monitored around the clock.
Still need help?
Book a 20-minute call and a member of our team will walk you through anything — setup, integrations, or pricing.