Automate
AI voice agents answer inbound calls and place outbound ones on their own: questions, bookings, order status, reminders, renewals and qualification.
Contact center AI
Contact center AI that answers, calls and analyzes every conversation.
Vaami puts AI voice agents on your inbound queues and outbound campaigns, hands complex calls to your team with full context, and scores 100% of conversations, at a per-second price instead of per seat.
<300ms
End-to-end response latency in production
30+
Languages, with mid-call code-switching
<1 day
To go live on a standard configuration
$0.025
Per minute of AI usage, billed per second
Definition
What is contact center AI?
Contact center AI uses speech recognition, language models and text-to-speech to handle customer calls. It works in three layers: it automates routine calls, assists your agents on the ones that need a person, and analyzes every conversation.
Short version in the glossary: contact center AI.
Assist
When a call needs a person, the agent warm-transfers it with the caller's name, intent and what has already been said, so nobody starts over.
Analyze
Every call, AI or human, is transcribed and scored for quality, sentiment and intent, instead of the small sample a QA team can review by hand.
Call center automation
What can you automate in a call center?
AI call answering and routing
Answer every call on the first ring, understand why the customer is calling and resolve it or route it to the right queue with context.
Tier-1 questions and order status
Hours, policies, account and order lookups, delivery updates and returns, answered from your knowledge base and connected systems.
Appointments and callbacks
Book, reschedule and confirm appointments in your calendar during the call, and schedule callbacks for anything that needs a specialist.
Outbound campaigns
Reminders, renewals, payment due dates, lead qualification and win-back calls, placed in parallel and logged to your CRM.
Overflow and after-hours
Absorb peaks and cover nights, weekends and holidays without hold queues or voicemail, with the same quality at 3 am as at 3 pm.
Call center analytics
Transcripts, QA scorecards, sentiment and intent trends on 100% of calls, with alerts and exports to your reporting stack.
Inbound details on the AI receptionist page, outbound on AI outbound calling, and analytics on Voice Intelligence.
Call center solutions compared
How do AI voice agents compare with IVR and dialers?
They solve different problems, and most contact centers end up running more than one.
| Capability | IVR | Predictive dialer | AI voice agent |
|---|---|---|---|
| Understands natural speech | Menus and keywords | Not applicable | Yes, including interruptions |
| Resolves the request itself | Simple self-service only | No, connects a human | Yes, within the rules you set |
| Places outbound calls | No | Yes, for human agents | Yes, and holds the conversation |
| Covers nights and peaks | Yes, with limited help | Only when agents are staffed | Yes |
| Hands off to a person | Transfer to a queue | Is the hand-off | Warm transfer with context |
| Typical pricing | Licence plus telephony | Per seat plus telephony | Per minute of usage |
Rollout
How does it fit into an existing contact center?
No rip-and-replace. Vaami sits on your current numbers and systems, takes the call types you choose, and passes everything else to your agents with the context already captured.
- Your telephony or ours: SIP trunks and carriers such as Twilio, Exotel, Plivo and Ozonetel
- Native connectors for 100+ CRMs, helpdesks and booking systems, plus webhooks and a REST API
- Warm transfer to your queues with a short briefing for the agent
- Standard configurations live in under one business day
- Step 1
Connect
Use Vaami's telephony or bring your own SIP trunk or carrier account, and connect your CRM, helpdesk and calendars.
- Step 2
Configure
Start from a template for your call types, add your knowledge base and business rules, and set when calls go to a person.
- Step 3
Pilot
Route one queue, one campaign or after-hours traffic to the AI agent and compare against your current baseline.
- Step 4
Scale
Add queues, languages and campaigns as the numbers prove out, with analytics on every call from day one.
Compliance
What rules apply to AI calls in contact centers?
Vaami is GDPR and UK GDPR compliant, with a HIPAA-ready architecture and a BAA on enterprise healthcare plans. Calling rules themselves depend on where your customers are.
United States
The FCC ruled in February 2024 (FCC 24-17) that AI-generated voices count as artificial voices under the TCPA, so outbound AI calls to mobile numbers need prior express consent.
European Union
The AI Act's transparency duty (Article 50) has applied since 2 August 2026: people must be told they are talking to an AI, and the Commission's guidelines recommend a spoken statement at the start of the call.
India
TRAI's TCCCPR Third Amendment, notified on 18 September 2026, treats artificial-voice calls as application-to-person calls that must be declared to the operator and recorded on DLT, a requirement that applies 60 days after Gazette publication.
UAE
The 2024 telemarketing rules set calling hours and registered numbers, and the TDRA has said automated calling systems must ask for consent at the start of the call.
A practical summary, not legal advice. Sources: FCC Declaratory Ruling FCC 24-17 (February 2024); Regulation (EU) 2024/1689, Article 50, and the Commission's Article 50 guidelines (July 2026); TRAI, TCCCPR (Third Amendment) Regulations 2026 (18 September 2026); The National, reporting TDRA guidance (6 August 2026). More in the compliance hub.
Every customer in their own language
30+ languages, including Hindi, Hinglish, Tamil, Telugu, Kannada, Marathi, Bengali, Gujarati, Punjabi, Malayalam, Arabic, Spanish, French and English, with code-switching handled mid-call.
Hear the languagesPriced per second, not per seat
$0.025 per minute of AI usage (₹1.99 in India), billed per second. Telephony is separate, or bring your own. No setup fee, no seat fee and no monthly minimum on the standard rate.
Common questions
Contact center AI FAQ
What is contact center AI?
Contact center AI is software that uses speech recognition, language models and text-to-speech to handle customer calls. It answers and places calls on its own, assists human agents with warm transfers and context, and analyzes conversations for quality, sentiment and intent across every call rather than a small sample.
What can you automate in a call center?
The repetitive, rules-based calls: answering and routing, account and order lookups, appointment booking and rescheduling, reminders, renewals, payment due-date calls, lead qualification, after-hours coverage and post-call surveys. Complex complaints, sensitive issues and negotiations should stay with people, reached through a warm transfer.
Does contact center AI replace human agents?
No. It takes routine volume and overflow off the queue so people handle the conversations that need judgement and empathy. Callers who ask for a person should reach one quickly, and Vaami transfers them with the conversation so far, so they don't repeat themselves.
How is an AI voice agent different from a predictive dialer?
A predictive dialer places many calls and connects answered ones to human agents, so it speeds up people but still needs a person on every conversation. An AI voice agent holds the conversation itself, then hands qualified or complex calls to a person. Many call centers use both.
Will it work with our existing call center software?
Usually, yes. Vaami can use its own telephony or your SIP trunk or carrier account, connects natively to CRMs and helpdesks such as Salesforce, HubSpot, Zendesk and Freshdesk, and works with other systems through webhooks, Zapier and a REST API. Compatibility is confirmed during onboarding.
How much does contact center AI cost?
Vaami charges $0.025 per minute of AI usage, billed per second, with telephony billed separately or through your own carrier. There is no setup fee, seat fee or monthly minimum on the standard rate. Seat-based call center software is priced differently, so compare cost per resolved call.
Is AI calling legal in our market?
Yes, with conditions that vary by country: consent for AI-voiced outbound calls in the US, AI disclosure in the EU, operator declaration for AI calls in India and consent at the start of automated calls in the UAE. This page is a summary, not legal advice, so check your scripts and lists with counsel.
Put one queue on AI and measure it.
Pick a queue, a campaign or your after-hours traffic. We'll set it up and show you the results against your current numbers.