Privacy Policy

1. Who We Are

VAAMI is operated by EmpowerX Labs. For any questions about this policy or how we handle your data, contact us at [email protected] or visit empowerxlabs.com.

2. Information We Collect

2.1 Information you provide

• Account details: name, email address, phone number, and any other information you provide when you sign up or update your account.
• Payment information: billing details collected at the time of purchase. Card data is handled by our third-party payment processor and is never stored on our servers.
• Support communications: messages and information you share when you contact our support team.
• Configuration data: knowledge base content, call scripts, and settings you upload or configure within the platform.

2.2 Call and voice data

When VAAMI handles calls on your behalf, call audio and transcripts are processed on our infrastructure. Phone numbers of callers are collected as part of call logs. Account administrators can access call recordings and transcripts through the platform. End-customer voice data is processed solely to deliver the Services and is not used to train our AI models without your explicit consent.

2.3 Automatically collected information

• Usage data: pages visited, features used, session duration, and interaction patterns on vaami.ai and within the platform.
• Device and log data: IP address, browser type, operating system, and error logs.
• Cookies: we use cookies to maintain sessions and collect basic analytics. See Section 7 for details.

3. How We Use Your Information

• Providing, operating, and maintaining the Services.
• Processing transactions and sending related confirmations and invoices.
• Responding to your support requests and troubleshooting issues.
• Sending service-related communications such as updates, security alerts, and notices.
• Sending product and marketing communications where you have consented — you can opt out at any time.
• Analysing aggregated, anonymised usage data to improve platform performance and develop new features.
• Complying with applicable legal obligations and enforcing our Terms of Service.
• Detecting and preventing fraudulent, unauthorised, or illegal activity.

4. Sharing Your Information

We do not sell or rent your personal information. We may share it only in the following circumstances:

• Service providers: trusted third parties who help us operate the platform (hosting, payments, analytics, customer support) under confidentiality agreements.
• Integrations you enable: when you connect a third-party CRM, calendar, or telephony system, data flows to that system as configured by you.
• Legal requirements: when required by law, court order, or to protect the safety and rights of VAAMI, our users, or the public.
• Business transfers: in the event of a merger, acquisition, or sale of assets, your data may be transferred as part of that transaction. You will be notified before your data becomes subject to a different privacy policy.

5. Data Retention

We retain your account data for as long as your account is active and for a reasonable period thereafter as required for legal and business purposes. Call recordings and transcripts are retained for 90 days by default, after which they are permanently deleted. If your account has been inactive for 3 years, we will remove your data from our active databases. You may request deletion of your data at any time by emailing us at [email protected].

6. Data Security

We implement technical and organisational measures to protect your information against unauthorised access, loss, or misuse — including encryption of data in transit and at rest, access controls, and secure infrastructure. However, no method of transmission over the internet is completely secure. While we work hard to protect your data, we cannot guarantee absolute security and you use the Services at your own risk.

7. Cookies

We use the following types of cookies:

• Strictly necessary: required for authentication and session management. These cannot be disabled.
• Analytics: help us understand how the website is used so we can improve it. You can opt out via your browser settings.
• Marketing: set only with your explicit consent to measure campaign effectiveness.

You can manage cookie preferences at any time through your browser settings.

8. Your Rights

You have the right to:

• Access the personal data we hold about you.
• Correct inaccurate or incomplete data.
• Delete your personal data, subject to legal retention requirements.
• Opt out of marketing communications at any time using the unsubscribe link in any email or by contacting us.
• Update your account information directly through the platform settings.

To exercise any of these rights, email us at [email protected]. We will respond within a reasonable time.

9. Third-Party Links and Services

The Services may contain links to third-party websites or integrate with external platforms. This Privacy Policy does not apply to those third-party services. We are not responsible for the privacy practices or content of any third party, and we encourage you to review their policies before sharing any information with them.

10. Children's Privacy

VAAMI is not intended for use by anyone under the age of 18. We do not knowingly collect personal data from minors. If you believe we have inadvertently collected such information, please contact us and we will delete it promptly.

11. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the “Last updated” date at the top of this page. Your continued use of the Services after any changes constitutes your acceptance of the updated policy. We encourage you to review this page periodically.

12. Contact Us

If you have any questions, concerns, or requests related to this Privacy Policy, please reach out to us: