42%
of new client calls are missed by UK law firms
Lawyers are in meetings, court, or consultations. Reception can't always cover every call. Each missed intake call is a lost retainer — often worth thousands in fees.
Legal & Law Firms
Every new client call captured.
No matter when they call.
VAAMI handles new client intake, practice area qualification, consultation booking, and case status queries — so your lawyers are never losing clients to voicemail.
- 42% of new client calls go unanswered at law firms
- 73% of callers choose the first firm that responds
- Conflict screening before any consultation is booked
- SRA-compliant data handling with DPA provided
42%
Of new client calls missed by law firms
73%
Of callers choose the first firm to answer
8 min
Average new client intake time
24/7
Coverage including urgent out-of-hours calls
The problem
New clients call once. Then they call your competitor.
Legal services are high-stakes. When a person is in a crisis — facing arrest, a relationship breakdown, or a property dispute — they call the first number on Google. Whoever answers first wins the instruction.
3-month
limitation periods mean urgency is real
Personal injury, employment, and judicial review claims have strict deadlines. A caller who can't reach you today may be statute-barred by the time they try again.
£2,800
average lifetime value of a new legal instruction
From first consultation to completion, the average legal matter generates significant fees. Capturing every new enquiry is a direct revenue impact.
What VAAMI handles
Built for the specific demands of legal practice.
New client intake & matter classification
VAAMI conducts a structured intake conversation: nature of matter, urgency, jurisdiction, and relevant dates (e.g. limitation periods). The caller is classified by practice area and routed to the right fee-earner.
Consultation booking by practice area
After intake, VAAMI books an initial consultation directly into the relevant solicitor's calendar — for free 30-minute calls, paid consultations, or video appointments. Sends confirmation and preparation notes to the client.
Existing client case status queries
Verified existing clients can request a case status update. VAAMI retrieves a summary from your case management system and delivers it — or, for complex or sensitive updates, schedules a solicitor callback.
Urgent matter & out-of-hours escalation
VAAMI identifies genuine urgency signals — arrest, injunction deadline, emergency hearing, domestic situation — and escalates immediately to your duty solicitor via SMS call-back request or direct transfer.
Document request routing
Clients requesting documents — court orders, completion statements, leases — are routed to the correct support team with request details logged. Automated acknowledgement emails set expectations on delivery time.
Conflict-of-interest screening
Before booking a consultation, VAAMI collects the opposing party's name and runs a preliminary check against your conflict screening list — flagging potential conflicts for fee-earner review before any appointment is confirmed.
Integrates with your practice management system
ClioLEAPSmokeballPracticePantherMyCaseFilevineActionStepGoogle CalendarMicrosoft Outlook
FAQ
Common questions from practice managers.
Does VAAMI handle client confidentiality correctly?
Yes. VAAMI is designed for professional-privilege environments. Call recordings and transcripts are encrypted, access-controlled, and not shared with third parties. You control retention periods and deletion. We provide Data Processing Agreements that satisfy SRA (Solicitors Regulation Authority) requirements for data handling by third-party processors.
Can the AI legally conduct an intake for a new client?
VAAMI is not providing legal advice — it is conducting a structured intake conversation to identify the nature of the matter and book an appropriate appointment. This is analogous to a receptionist or intake coordinator taking details before passing to a solicitor. The AI is explicit about its role and does not advise on merits or legal strategy.
What practice areas does VAAMI work for?
VAAMI works across all practice areas: personal injury, family law, conveyancing, employment, criminal defence, wills and probate, commercial litigation, immigration, and more. Each practice area has a tailored intake flow with relevant qualifying questions — you configure which questions apply during onboarding.
How does VAAMI handle calls from distressed clients?
Sentiment analysis detects high distress levels. When VAAMI identifies a caller in significant emotional distress — particularly in family law, criminal, or domestic abuse contexts — it modifies its tone, offers empathy, and prioritises escalation to a human fee-earner over completing the intake flow.
Can VAAMI handle calls in multiple languages for international clients?
Yes. Language is auto-detected and responses provided in 30+ languages. For international commercial practices or immigration law firms with diverse client bases, this eliminates a significant accessibility barrier.
Capture every instruction
Your next client is calling right now. Are you picking up?
Go live in under an hour. VAAMI handles intake while you focus on the clients already in your office.
SRA-compliant · DPA included · No credit card required