65%
of all e-commerce support calls are WISMO
'Where is my order?' is entirely resolvable by AI with real-time courier API access — yet it consumes the majority of your support team's time.
E-commerce & Retail
Resolve every order query
in under 90 seconds.
VAAMI handles WISMO calls, returns, delivery issues and product queries at any volume — connected directly to your Shopify, WooCommerce or Magento store for real-time order lookups.
- 91% of order queries resolved without a human agent
- Real-time order lookup via Shopify, WooCommerce API
- Scales from 10 to 10,000 simultaneous calls
- 60% cost reduction vs. live agent handling
91%
WISMO queries resolved without escalation
60%
Cost reduction vs. live agent
<90s
Average order query handle time
4.8★
Average post-call satisfaction score
The problem
Support calls are eating your margins.
As order volume grows, support call volume grows with it. The economics of live agent support break at scale — and callers waiting on hold convert to negative reviews.
£8.50
average cost of a live agent support call
Each human-handled call costs between £6 and £12 depending on handle time. VAAMI resolves the same calls for a fraction of that cost.
1 in 4
callers leave a negative review after being put on hold
Hold time is the number one trigger for post-purchase review damage. VAAMI answers instantly, every time.
What VAAMI handles
Every call type. One intelligent platform.
Order status & tracking (WISMO)
VAAMI authenticates the caller, looks up their order in real time from your platform, and provides a precise delivery update — including courier tracking and estimated delivery window — in under 60 seconds.
Returns & refund initiation
Callers describing returns or refunds are walked through your returns policy, eligibility is checked automatically, and a return label or collection is initiated. The whole flow handled without a human agent.
Delivery issue resolution
Missing parcels, damaged goods, wrong items — VAAMI identifies the issue category, escalates urgent cases to fulfilment, and sets caller expectations on resolution timeline and compensation.
Product availability & specifications
Callers asking about stock, sizing, compatibility or product details are answered with live catalogue data. Out-of-stock items trigger a waitlist capture and callback promise when available.
Loyalty & account queries
Balance enquiries, point redemption, account details, and password reset routing — handled entirely by AI. Complex account issues are warm-transferred to your customer success team with full context.
Complex dispute escalation
When a query exceeds AI resolution — fraud claims, damaged high-value items, repeated failures — VAAMI escalates with a full case summary to your senior support team, eliminating the need for customers to repeat themselves.
Connects to your commerce stack
ShopifyWooCommerceMagentoBigCommerceSalesforce CommerceZendeskGorgiasRoyal MailDPDFedExUPS
FAQ
Common questions from e-commerce teams.
Which e-commerce platforms does VAAMI integrate with?
VAAMI has native integrations with Shopify, WooCommerce, Magento, BigCommerce, and Salesforce Commerce Cloud. It connects via API to read live order data, inventory status, customer account details and return eligibility — allowing real-time resolution without a human lookup.
How does VAAMI handle a caller without their order number?
VAAMI can authenticate a caller by email address, phone number on file, or postcode combined with name. Once authenticated, it can retrieve any recent order automatically — customers don't need to have an order number ready.
Can VAAMI handle peak sale periods like Black Friday?
Yes. VAAMI scales horizontally with no per-seat limits — it handles 1 call or 10,000 simultaneous calls on the same plan. During planned peak periods, you can pre-brief the AI on expected query types and launch proactive outbound order-status updates to reduce inbound volume.
What happens when a customer is very angry or threatening a chargeback?
VAAMI detects escalating frustration via sentiment analysis. When a caller reaches a defined frustration threshold — or explicitly mentions chargebacks, complaints teams, or social media — it triggers an immediate warm transfer to your most senior available agent, with a full case summary pre-delivered.
Can VAAMI operate in multiple languages for international brands?
Yes. Language is auto-detected from the caller's speech in the first exchange. VAAMI handles 30+ languages with no configuration needed per market. For brands operating across Europe, the US, and Asia, this means a single platform covers your entire global customer support phone line.
Reduce support costs
Scale your orders without scaling your support team.
Connect your Shopify or WooCommerce store and VAAMI starts resolving calls in under an hour. No custom development needed.
14-day free trial · No credit card · Shopify/WooCommerce native integration