Vaami puts the WhatsApp Business API, an AI agent that replies around the clock and your voice agent into one loop. Customers call, message and call back, and the conversation never starts over.
Follow one customer through a week. Every step is the same agent, with the same memory, on whichever channel the customer picks.
Priya rings the clinic at 8 PM. Vaami answers, finds a free slot and books her cleaning for Thursday, 6:30 PM.
“Thursday at 6:30 PM with Dr. Mehta is free. Shall I book it?”
booking_confirmationappointment_reminderIllustrative example. Clinic, patient and template names are fictional.
You get WhatsApp's business messaging on your own verified number. Vaami decides what to send and when, from your bookings, orders and calls, then handles every reply.
A booking, an order, a payment due date or a call outcome happens.
Your rules and the AI agent decide what to send, to whom and when.
It goes out from your verified business number, as a template or a live reply.
Reads it, replies or taps a button, on the app they already use every day.
Illustrative. Your own rules, templates and timings are set up for your business.
Anything that happens in a call, in a chat or in the systems Vaami is connected to.
The Business API, an AI agent, templates, campaigns and hand-offs, all in one place. Then the part WhatsApp tools leave out: the same agent picks up the phone.
We take your business number through Meta's WhatsApp Business Platform onboarding, so you never have to work out Business Manager on your own.
Review timelines are set by Meta.
Answers questions, qualifies leads and books appointments over chat at any hour, using the same knowledge and rules as your voice agent.
Confirmations, reminders, payment nudges and order updates go out as Meta-approved templates, triggered by your calendar, CRM or API.
Send broadcasts and follow-up sequences to customers who opted in. Every reply goes straight to the agent, not into an unread inbox.
A customer taps a button and Vaami calls them, already knowing the conversation. When a call ends, its summary arrives on WhatsApp.
When a person should step in, the agent passes the chat over with its full history, so your team picks up mid-conversation, not from scratch.
Replies in the language the customer writes in, from Hindi and Hinglish to Tamil, Telugu, Kannada, Marathi, Bengali, Arabic and English.
Messages, bookings and outcomes are logged beside your call records. Trigger WhatsApp messages from your own systems with the API and webhooks.
Customers don't think in channels. They call when it's urgent, message when it's not, and expect you to remember both. Two separate tools mean two memories, two setups and a customer who has to explain everything twice.
| Capability | Voice-only AI | WhatsApp-only tools | Vaami |
|---|---|---|---|
| Answers and makes phone calls | Yes | No | Yes |
| Replies on WhatsApp around the clock | No | Yes | Yes |
| Knows the call inside the chat, and the chat on the call | No | No | Yes |
| Lets the customer switch channel mid-journey | No | No | Yes |
| One agent, one knowledge base, one setup | No | No | Yes |
Book by phone, confirm and remind on WhatsApp, and call anyone who doesn't reply, so empty slots get refilled.
Qualify the enquiry on a call, send the brochure and location on WhatsApp, and let the buyer book the site visit in the chat.
Ask buyers to confirm cash-on-delivery orders on WhatsApp first, and call only the ones who stay silent before dispatch.
Send a friendly reminder before the due date, follow up with a call on the day, and share the payment link on WhatsApp.
Screen candidates on a call, then send the job description and interview slot on WhatsApp, where candidates actually reply.
Answer enquiries on WhatsApp instantly, call interested parents or students back, and keep them warm until they enrol.
Voice pricing is on the pricing page. For how data is handled, see security.
WhatsApp automation means an AI agent handles your business's WhatsApp conversations: answering questions, booking, sending confirmations and reminders, and following up. In Vaami, the same agent also handles your phone calls, so a customer can move between a call and a chat without starting over.
Yes. Vaami connects your business number to the WhatsApp Business API and takes you through Meta's onboarding: business verification, display name and your first message templates. Meta sets the review timelines.
After a call, Vaami can send the summary, booking or documents on WhatsApp. When the customer replies, the agent answers with the call in context. A customer who taps “Call me” in the chat gets a call back from the same agent, which already knows the conversation.
Yes, to customers who have opted in. Messages sent outside WhatsApp's 24-hour customer service window use templates approved by Meta, such as reminders, confirmations and updates.
It replies in the language the customer writes in, including Hindi, Hinglish, Tamil, Telugu, Kannada, Marathi, Bengali, Gujarati, Punjabi, Malayalam, Arabic and English.
Yes. When a conversation needs a person, the agent hands the chat to your team with the full history, the same way it warm-transfers a phone call.
It depends on your message volume and setup, so our team quotes it with you. Meta's own charges for template messages apply on top, at Meta's published rates. Voice calls follow Vaami's standard per-second pricing.
Tell us your number and your busiest conversations. We'll show you the loop running on them.