New patients don't leave voicemails
A prospective patient comparing three practices in your area calls the one that answers first. If your front desk is busy, they've already moved to the next name on their list.
AI Receptionist for Dental Practices
Every patient call answered.
Every chair filled.
Vaami is an AI receptionist that answers every call to your dental practice — booking new patients, confirming appointments, triaging emergencies, and covering every location — 24/7, without adding front-desk headcount.
- Books new patients and recall appointments while you're chairside
- Dental emergency triage with same-day slots or instant escalation
- Integrates with OpenDental, Dentrix, and Eaglesoft
- Built for single practices and multi-location DSOs alike
38%
Of dental practice calls go unanswered during business hours
16.1%
Of US dentists are now DSO-affiliated, per ADA data
24/7
Coverage, including evenings and weekends
<1 day
Typical time to go live
The problem
A missed call is a patient who books with the next practice instead.
Front desk staff are on the phone, at the counter, or mid-treatment when the phone rings. A Peerlogic analysis of 4,280 real patient calls across 26 dental practices found 38% went unanswered during normal business hours — and outside those hours, coverage typically drops close to zero unless an after-hours system is in place.
DSO consolidation raises the bar
Per ADA Health Policy Institute data, 16.1% of US dentists are now DSO-affiliated — rising to 27% for dentists under 10 years out of school, up from 24% the year before. Group practices increasingly compete on consistent, always-on patient access, not just clinical quality.
Recall and hygiene calls get deprioritised
When the front desk is stretched, outbound recall calls for overdue hygiene appointments are the first thing to slip — a steady source of recurring chair-time revenue left uncollected.
What Vaami handles
Six workflows that keep chairs filled and the front desk free.
New patient booking & recall scheduling
New patients book their first appointment on the spot, and returning patients get automated hygiene recall calls when they're due — checking real-time chair availability across every provider.
Appointment confirmation & reminders
Outbound reminder calls 48 and 24 hours before every appointment, with two-way confirmation, rescheduling, or cancellation handled on the same call.
Dental emergency triage
Callers describing a broken tooth, severe pain, or trauma are triaged against rules your practice sets, with same-day emergency slots offered or an immediate transfer to the on-call dentist.
Insurance & treatment cost questions
Vaami answers common insurance coverage and estimated cost questions from your practice's own policies, and routes complex billing questions to your front desk with a full call transcript attached.
Multi-location DSO routing
Group practices and DSOs configure once and route callers to the correct location, provider, and hours automatically — with performance visible per-location from one dashboard.
After-hours coverage
Evenings, weekends, and holidays are covered by the same AI receptionist — booking non-urgent requests for the next business day and escalating true emergencies immediately.
Built for DSOs
One setup, every location, one view of performance.
Dental support organizations are consolidating faster among newer dentists than the overall market — the ADA's own Health Policy Institute data puts DSO affiliation at 27% for dentists under 10 years out of school, up from 24% the year before, against 16.1% market-wide. Whatever's driving that shift, the practices that compete well on it need consistent front-desk coverage across every location, not just their busiest one.
Group-wide call answer rate
Per-location booking volume
No-show rate by provider
Recall compliance across sites
Integrates with your dental PMS
OpenDentalDentrixEaglesoftGoogle CalendarMicrosoft Outlook
Explore further
More from Vaami for healthcare & dental.
FAQ
Common questions from dental practice owners.
Which dental practice management systems does Vaami integrate with?
Vaami integrates with leading dental PMS platforms including OpenDental, Dentrix, and Eaglesoft via secure API, so appointment availability and bookings sync in real time without manual staff entry.
How does Vaami handle a dental emergency call?
Your practice defines the emergency criteria during onboarding — severe pain, trauma, swelling, uncontrolled bleeding. Calls matching those criteria are triaged immediately: offered a same-day slot if one exists, or transferred straight to the on-call dentist. Non-emergency out-of-hours calls are booked for the next available appointment.
Is patient data handled securely and in line with HIPAA?
Vaami is built on a HIPAA-ready architecture, with a signed Business Associate Agreement (BAA) available on enterprise plans. Call recordings and transcripts are encrypted, access-controlled, and retained according to your practice's own policy.
Does this work for a multi-location DSO, not just a single practice?
Yes. Multi-location and DSO accounts configure a single setup that knows every location's providers, hours, and routing rules, with call volume, booking rate, and no-show trends visible per-location and rolled up group-wide.
Can a patient still reach a real person if they want to?
Yes, at any point in the call. Vaami transfers to your front desk immediately on request, and after hours it takes a callback message or routes to your on-call line, depending on how your practice is configured.
How much does missing calls actually cost a dental practice?
Independent call-data analysis has found dental practices miss a substantial share of inbound calls during business hours — a Peerlogic study of 4,280 real patient calls across 26 practices found 38% went unanswered — and virtually all calls placed outside business hours go straight to voicemail unless an after-hours system is in place. Each missed call is a new-patient enquiry, a recall booking, or a treatment case that likely goes to the next practice on the list instead.
Never miss another patient
Your next new patient is calling right now. Is anyone picking up?
Connect your PMS and Vaami starts answering calls in under a day — even when your whole front desk is with patients.
14-day free trial · No credit card · Works with OpenDental & Dentrix