Get TDRA approval before calling
TDRA Decisions 56/2024 and 57/2024 require advance approval for outbound telemarketing campaigns, a locally registered UAE calling number, and a pre-approved call script before the first call goes out.
AI Voice Agent for Dubai
Every Dubai call answered.
In Arabic and English, 24/7.
Vaami is an AI voice agent built for Dubai's always-on, multinational business environment — answering and making calls in Arabic and English, with outbound calling configured around TDRA's approval, script, and calling-hours requirements from the start.
- Detects Arabic (MSA & Gulf dialect) or English automatically, mid-call
- Outbound calling built around TDRA approval and Do Not Call screening
- Local Dubai numbers provisioned for inbound and outbound
- 24/7 coverage for a business culture that doesn't run 9-to-5
Arabic + EN
Automatic language detection, no menu required
24/7
Coverage for Dubai's round-the-clock enquiry volume
TDRA
Outbound calling built around 2024 telemarketing rules
<1 day
Typical time to go live
Built for TDRA compliance
Outbound calling in Dubai has real rules. Vaami is built around them.
Since TDRA Decisions 56/2024 and 57/2024 took effect (enforced August 27, 2024), outbound telemarketing calls in the UAE — human or AI-driven — carry specific, enforced requirements. Over 2,000 numbers have already been fined or suspended for non-compliant telemarketing.
Screen against the Do Not Call registry
Every outbound number is checked against the TDRA Do Not Call registry before dialling, and any "stop calling" request is honoured immediately, not queued for later.
Call within permitted hours only
Marketing and outbound calls are restricted to daytime hours under TDRA rules — Vaami enforces the calling window automatically so campaigns never dial outside it.
Disclose identity and get consent
Every call opens by stating who is calling and why, in line with PDPL (Federal Decree-Law No. 45 of 2021) consent requirements — and call recording is disclosed upfront.
This is a general overview, not legal advice — confirm your specific obligations under TDRA regulations and the UAE PDPL with qualified counsel before running an outbound calling campaign.
Bilingual by default
She switches between Arabic and English mid-call, without being asked to.
Dubai's workforce and customer base is famously multinational — Emirati, South Asian, Filipino, Western, and wider Gulf callers all reach the same phone line. Vaami detects whether a caller is speaking Modern Standard Arabic, Gulf Arabic dialect, or English and responds in kind, with no menu or language selection required.
Arabic (MSA)Gulf ArabicEnglishHindiUrduTagalog
Where this fits in Dubai
Built for Dubai's call-heavy sectors.
Hospitality & tourism
Dubai's hotels, tour operators, and attractions field reservation and enquiry calls from guests across dozens of time zones. Vaami books, confirms, and answers F&B and concierge questions in the guest's own language.
Retail & e-commerce
Order status, delivery updates, and return requests handled around the clock — matching Dubai retail's always-on customer expectations without adding a night shift.
Private healthcare & clinics
Appointment booking, insurance pre-authorisation questions, and specialist referrals for Dubai's multinational patient population, in Arabic, English, Hindi, or Urdu.
Explore further
More from Vaami for the UAE & GCC.
FAQ
Common questions from Dubai business owners.
Does Vaami handle calls in Dubai specifically, or just UAE generally?
Vaami is fully operational for Dubai businesses specifically — local Dubai numbers can be provisioned, and outbound campaigns are configured against Dubai's own TDRA registration and calling-hours requirements, not just a generic UAE setup.
What does TDRA compliance actually require for outbound calling?
Under TDRA Decisions 56/2024 and 57/2024 (enforced from August 2024), outbound telemarketing calls need advance TDRA approval, a locally registered UAE number, a pre-approved script, screening against the Do Not Call registry, and calls restricted to permitted daytime hours. Vaami's outbound calling workflow is built around these requirements rather than treating them as an afterthought.
Is Vaami compliant with UAE's PDPL?
Vaami's data handling is aligned with the UAE Personal Data Protection Law (Federal Decree-Law No. 45 of 2021), including explicit consent for processing personal data used in calling, purpose limitation, and subject rights. DIFC and ADGM entities have their own additional data protection regimes to confirm against.
Does Vaami handle Gulf Arabic dialect, or only Modern Standard Arabic?
Both. Vaami supports Modern Standard Arabic (MSA) as well as Gulf Arabic (Khaleeji) dialect, and automatically detects which the caller is using rather than requiring a menu selection.
Which Dubai business types is this built for?
Vaami works across Dubai's hospitality, retail, e-commerce, private healthcare, and professional services sectors. Real estate lead calling — including off-plan enquiries and developer follow-up — can also be configured for your team; talk to us if that's your primary use case.
How is this different from Vaami's general UAE page?
This page covers what's specific to operating in Dubai: local number provisioning, Dubai's TDRA calling-hours and approval requirements in detail, and Dubai-specific business context. The main UAE page covers the wider country and GCC picture, including Abu Dhabi, Sharjah, and neighbouring Gulf states.
Live in Dubai in under a day
See it handle a bilingual call, live.
Book a demo and we'll configure a working Dubai number, in Arabic and English, on the call.
No credit card required · Local Dubai numbers available