What is Call Recording Consent?
Call recording consent is the legal requirement to tell callers, and sometimes obtain their agreement, before a call is recorded or transcribed. Rules differ by country and, in the US, by state.
Also known as: two-party consent, all-party consent, recording disclosure
Why it varies
In the US, federal law allows recording with one party's consent, but several states require all parties to agree, and a call between states can trigger the stricter rule. In the UK and EU, recording is personal data processing, so it needs a lawful basis and a notice under GDPR. In India, recordings that identify a person fall under data-protection duties as the DPDP Rules phase in.
What this means for AI agents
An AI agent usually records and transcribes every call, which is the point of analytics. That makes an up-front disclosure the practical baseline: say that the call is recorded, and that an AI is on the line, in the first seconds, then give the caller a way to opt out or reach a person. Also decide how long recordings are kept and who can access them.
Common mistake
Putting the disclosure in a website policy only. Callers who never visited the site have not seen it. Put it in the call greeting, and in the outbound script for calls you place.
Primary sources
Regulations change. Check the current text before relying on a detail. This page is general information, not legal advice.
Where this shows up at Vaami
Vaami's recording and transcript features are covered in its voice intelligence and DPDP call-recording pages; GDPR and UK GDPR are listed as verified frameworks.
See it on a real call.
Hear how a Vaami voice agent handles this on a live conversation in your language and your use case.