Hinglish is not a separate language but the way many urban Indians actually talk: Hindi grammar with English words, switching mid-sentence. Vaami follows the switch and replies in the language the caller is using.
Sample greeting in Hinglish
Hello sir, main Vaami se bol raha hoon — aapka order confirm karna tha, do minute baat kar sakte hain?
“Hello sir, this is Vaami calling. I need to confirm your order. Do you have two minutes?”
A caller may say "mera order abhi tak deliver nahi hua, can you check the status?" Language is not chosen per call or per turn; it changes within one breath. A voice agent that locks onto one language after the greeting will mishear half of that sentence.
Hinglish typically keeps Hindi verbs and sentence structure but borrows English nouns and fixed phrases: appointment, EMI, OTP, refund, delivery, site visit. These words matter most to the business, so the agent has to recognise them with an Indian accent, not only a British or American one.
There is no standard Roman spelling for Hindi. "Kya", "kia" and "kyaa" all appear, and the same word can come back in Devanagari or Roman script depending on the system. Anything that searches transcripts, such as CRM rules or QA keyword alerts, has to allow for that spelling variance.
Vaami detects code-switching and replies in the language the caller is using, so a caller who speaks mostly English with a few Hindi words is answered in English, and the reverse. You can still set a default language per campaign for the opening line.
Answer every inbound call in Hinglish and English, 24 hours a day. Book appointments, answer FAQs, route to the right team — no voicemail, no hold queues.
Call prospect lists in Hinglish, qualify intent and budget in the first exchange, and log qualified leads to your CRM automatically.
Automated outbound reminders in Hinglish reduce no-shows. Customers confirm, reschedule or cancel by voice — calendar updates in real time.
Callers switching between Hinglish and English are understood naturally. No "press 1 for Hinglish" — the AI adapts automatically.
Every outbound call checks the TRAI DND registry before dialling. Consent is logged per TRAI guidelines — automatically, with no manual filtering.
Full call transcript, intent tag, and outcome synced to Zoho, Salesforce, HubSpot, LeadSquared, or any REST API after every call.
Vaami's production word error rate is under 6% across our full multilingual call corpus, including Hinglish. That figure is an aggregate across all supported languages — we don't yet publish a Hinglish-specific word error rate benchmark.
A Hinglish AI voice agent is a voice agent that understands and speaks the Hindi-English mix most urban Indians use in everyday calls, including switches within a single sentence. Vaami detects the code-switching and replies in whichever language the caller is using.
No. Hinglish is code-switching between Hindi and English, written in Roman script when typed, not a language with its own locale. Vaami treats Hindi and English as the two languages in play and follows the caller between them, with a default language you can set per campaign.
Open in the language that matches your customer list, usually a short Hindi greeting with English business terms, then let the agent follow the caller. If the caller answers in English, the agent continues in English. The default is set per campaign, so you can test openers on a small batch first.
No. Vaami's aggregate production word error rate is under 6% across our full multilingual call corpus, but we do not yet publish Hinglish-specific figures. To judge fit, test with your own recordings; our languages hub has an 8-step checklist for doing that.
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